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teesrition
Independent United Kingdom network guidance
Guidance line020 3896 5248 This number is for guidance and information only. We sell nothing, arrange nothing and act for no network. Ring it if anything on these pages is unclear.
Network guide

Small networks guidance

giffgaff, SMARTY, iD Mobile, VOXI, Lebara and 1pMobile — the same radio waves as the big four, with the savings coming out of the support desk rather than the network.

Fifteen sections · written July 2026 · no prices published · nothing for sale

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Small networks — specification at a glanceOur summary. Confirm current terms with the provider.
Brands covered
giffgaff, SMARTY, iD Mobile, VOXI, Lebara, 1pMobile
Own their own masts
None of them
Signal
Identical to whichever landlord each rents from
giffgaff runs on
O2
SMARTY and iD Mobile run on
Three
VOXI and Lebara run on
Vodafone
1pMobile runs on
EE
Usual term
Rolling monthly
Phone plans
Handset finance generally unavailable — phones bought outright
Prepaid
Widely available; one brand bills purely per unit consumed
eSIM
Broadly supported on recent plans, but not uniformly — check your handset
Home broadband
Generally not sold by these brands
Roaming in Europe
Each brand's own terms, never the landlord's
Unlimited data
Where offered, the usual published conditions apply
Spend cap
Free everywhere
PAC code
Text PAC to 65075, free, valid thirty days
Support
Often online-first; one brand has no telephone route at all, by design
What the lower price removes
Support depth, feature timing, and peak-time priority
Best used for
Testing any of the four networks before committing
Complaints escalate to
The brand that bills you, then the Communications Ombudsman
Our position. teesrition is an independent information service for mobile customers in the United Kingdom. We are not a mobile network. We have no affiliation with, endorsement from, appointment by or connection to Three, EE, O2, Vodafone, Sky Mobile, Tesco Mobile or any other provider, and no commercial arrangement with any of them. We do not sell, supply, arrange or broker SIM cards, contracts, handsets or services of any kind, and we take no commission from anybody. Everything here is general information; a provider's own current terms always take precedence.
01

How the arrangement works

Background

Four companies own mobile masts in Britain. Every other brand buys capacity wholesale and resells the same radio waves under a different name.

Mast ownerBrands renting its signal
EE1pMobile
O2Tesco Mobile, giffgaff, Sky Mobile
ThreeSMARTY, iD Mobile
VodafoneVOXI, Lebara

One sentence covers it: the landlord decides your coverage; the brand decides your price, your support and how soon you get new features.

Do this
  • Identify the landlord before you look at a single price.
  • Run that landlord's coverage checker and Ofcom's.
  • Send every complaint to the brand that bills you.
02

Coverage

Signal

A cheaper brand is not a weaker network. The transmissions are the same ones the landlord's own customers are using, from the same masts, at the same power.

One technical caveat deserves mentioning: at genuinely saturated masts, the owner's customers can be given priority over rented traffic. In ordinary daily use it is invisible.

Do this
  • Check the landlord's coverage map rather than the brand's advertising.
  • Weigh the indoor predictions most heavily.
  • Test for a month before committing to anything longer.
03

The six brands

Buying

giffgaff — on O2. Entirely online with a member community and no telephone support, by design. Consistently competitive on mid-size allowances, and the cheapest reliable way to test O2's coverage.

SMARTY — on Three. Run by Three itself, so it carries the host's full performance including its speed advantage in towns. A deliberately simple rolling grid.

iD Mobile — on Three. A retailer's brand competing hardest on price per gigabyte, with data rollover on some tiers. Satisfaction scores have trailed the leaders in some years.

VOXI — on Vodafone. Leaves selected social and video apps outside the allowance, which can dramatically increase usable data.

Lebara — on Vodafone. Built around international calling on inexpensive rolling plans.

1pMobile — on EE. Charges per minute, per text and per megabyte on the widest network in Britain.

Do this
  • Compare directly against the sibling brand on the same masts.
  • Check whether the brand offers telephone support, if that matters to you.
  • On VOXI, confirm the current exempt app list; on Lebara, check your specific countries.
04

Phone plans

Buying

Handset finance is generally unavailable on these brands, so phones are bought outright. That is not a drawback: an outright handset plus a cheap SIM is usually the lowest total cost available anywhere in the market.

It also removes the end-of-term trap entirely, because there is no device element left to keep paying for once the phone is yours.

Do this
  • Price an outright handset plus a cheap SIM as your benchmark.
  • Remember there is no device element to unwind here.
  • Take two trade-in quotes on any phone you are replacing.
05

Prepaid

Buying

Several of these brands sell prepaid credit alongside bundles, and one sells nothing but per-unit billing — charging for exactly what you consume on EE's masts.

For somebody making a few calls a week that arrangement is the cheapest in the country. For anyone with a normal data habit it climbs quickly.

SituationWhy prepaid fits
A spare or glovebox phoneNo monthly cost and nothing to cancel
A child's first phoneThe spending ceiling is the whole point
Somebody new to the UKNo credit history required
Testing coverageOne month answers what no map can
Do this
  • Keep prepaid for spares, first phones and coverage testing.
  • Read the expiry condition and set a reminder for an emergency phone.
  • Move to a rolling plan once the phone is in weekly use.
06

eSIM

Technology

eSIM support here is broad but not uniform — several of these brands added it after the mast owners, and it can still depend on your handset model.

An eSIM is your plan written into a chip already inside the handset rather than posted on plastic. The service is identical; what changes is speed — minutes rather than days — and the ability to hold a second line alongside your main one.

That second line is what makes travelling dramatically cheaper: a local data profile for data, your UK number left live for calls and texts.

WarningThere is no eSIM activation fee, transfer service or migration charge anywhere in UK mobile. A demand for payment is itself the proof of fraud. Forward the message to 7726, free of charge.
Do this
  • Request an eSIM only inside the official app or website, never through a link somebody sent you.
  • Remember issue, transfer and reissue are free on every UK network, including after a lost handset.
  • Keep your number with the ordinary free switching code — digital and plastic SIMs work identically.
  • Confirm your exact handset model is supported before ordering.
07

Broadband

Home

These are mobile propositions and generally do not sell broadband. What you give up in bundling you get back in a lower monthly mobile price, which for most single-service households is the better trade.

Do this
  • Buy broadband separately from a fixed-line provider.
  • Do not expect household bundling here.
  • Treat the lower mobile price as the compensation.
08

Roaming

Travel

Roaming follows the brand's own terms and never the landlord's, even though the signal is identical. This trips people up constantly.

WarningFerries, cruise ships and some aircraft bill through satellite systems that sit outside ordinary roaming and outside your spend cap. That is where the very largest bills originate. Switch mobile data off before you board.
Do this
  • Read your own roaming screen before you book, and write the fair-use ceiling down as a number.
  • Confirm the free spend cap is switched on.
  • Turn off automatic backups and app updates over mobile data.
  • On any trip past a few days, buy a local data eSIM and keep the UK line for calls.
09

Data limits

Allowances

At home, on the handset, unlimited is genuinely unmetered — here and on the other mast owners. Three published conditions bend it, and all three are readable before you sign.

ConditionWhat it does
Tethering capLimits sharing data with a laptop on some plan generations — the clause that matters if you work away from a desk
Traffic managementQueues extreme outliers at saturated masts; ordinary heavy use never notices
Fair use abroadEnds the unlimited part at a published figure, then charges per gigabyte

Before buying any allowance, read three months of recorded usage in your current app. People routinely buy about twice what they consume.

Do this
  • Drop video quality one step inside the streaming app.
  • Restrict backups, photo sync and app updates to home Wi-Fi.
  • Switch off autoplay video in social feeds.
  • Cover an unusual month with a one-off add-on rather than a permanent upgrade.
10

Monthly and yearly costs

Money

Three figures get quoted at you and only one describes what you will actually pay across the agreement.

FigureWhat it really is
Introductory priceReal, time-limited, and useless for comparing networks
Standard priceWhat applies once the discount ends — this is the price
Out-of-contract priceThe same again, on a handset you already own outright
Whole-term costUpfront plus monthly times months — the only fair comparison
Yearly costMonthly times twelve; ask for it, because it is rarely offered
Do this
  • Compare post-discount figures only.
  • Work out the whole-term total before agreeing to anything.
  • Ask for the yearly figure in writing.
  • Set the free spend cap — it takes about a minute and stops out-of-allowance charges entirely.
11

Price rises and reductions

Money

Bills rise for five reasons, every one printed somewhere before you signed.

ReasonBehind it
A mid-term increaseSince January 2025 it must be stated in pounds and pence before you sign
An introductory discount endingThe commonest cause; the duration was stated at purchase
Charges beyond the allowanceOnly possible where no spend cap was set — roaming is the usual source
A minimum term endingNot a rise: a fall that failed to happen
An add-on renewingSingle-period purchases occasionally repeat

And they fall for five, none of which happen by themselves.

MoveEffect
Switch to SIM-only once the term endsStrips out the handset payment — usually the biggest single saving
Cut the allowanceWhere three months of usage shows the tier is oversized
Buy a one-off add-on instead of upgradingCovers a heavy month without repricing the year
Negotiate with rival quotes in handTake a switching code first, so you are choosing rather than asking
LeaveThe exit position is itemised before you commit
Do this
  • Read and photograph the price-rise line at the point of sale.
  • Diary the date any introductory discount ends.
  • Complain in writing, never by telephone, and keep the reference.
  • Escalate free to the Communications Ombudsman at eight weeks or on a final response.
12

The app and security

Account

Apps and dashboards here are lighter than the mast owners'. Several brands are online-first and one runs entirely without telephone support as a deliberate choice, which is part of why the price is what it is. Decide before you buy whether that matters to you.

WarningGenuine offers appear inside the network's own app. If a caller's deal is not there, the call is not real — whatever the caller ID says. No genuine employee of any network ever needs a one-time code read aloud.
Do this
  • Install the app on day one and set the free spend cap while you are there.
  • Turn on Wi-Fi Calling so walls stop mattering, and 4G Calling so voice works at all.
  • Give the account a password used nowhere else and switch on every extra protection.
  • Install only from the official app store, never from a link in a message.
13

Faults and glitches

Problems

Most reported faults trace to one of four causes, and two are cured by free settings you already have.

What you seeUsual causeCure
An older handset dropping calls3G has been switched off nationallyTurn on 4G Calling; if the phone cannot, it has reached its end
One room always poorBuilding materials blocking radioTurn on Wi-Fi Calling
Full bars but nothing loadsToo many handsets on one mastNothing on the phone helps — it is capacity, not coverage
A whole street out for hoursMast work or a local faultCheck the status page with your postcode

Every fault and every complaint goes to the brand that bills you, never to the network that owns the masts.

Do this
  • Work through the free settings before ringing anybody.
  • If a fault repeats, log dates, times and what failed for a fortnight.
  • Complain in writing with the log attached.
  • Ask directly what goodwill applies to the recorded period.
14

Switching and PAC codes

Moving

Switching runs entirely on text messages. No conversation is required and none can be insisted upon.

TextToResult
PAC65075Your number moves across. Free, back in minutes, valid thirty days
STAC75075The account closes and the number is given up
The replyItemises any early-exit charge and handset balance before you commit

Your network cannot refuse the code, sit on it, attach conditions to it, or make a retentions conversation a precondition of leaving. Retention offers are lawful and occasionally good — but take the code first, so you are choosing rather than asking.

On rolling plans there is usually no exit charge at all, which is exactly what makes these brands the sensible way to test any of the four networks.

Do this
  • Check coverage on the new network at your own postcode first.
  • Buy the new plan before requesting anything.
  • Text for the code and read the itemised reply properly.
  • Keep the old SIM in the handset until the number transfers, then check the final bill closes at zero.
15

Verdict

Summary

Right for

  • Almost anyone testing a network before committing
  • People comfortable with online support
  • Very light users, via per-unit billing
  • Heavy social and video users, via app exemptions
  • People calling abroad regularly on cheap rolling plans

Wrong for

  • Anyone who needs a telephone line to ring when things break
  • People wanting a shop to walk into
  • Anyone needing handset finance
  • People wanting the newest tiers on launch day
  • Households wanting mobile and broadband on one bill

In a sentence: the same radio waves for less, with the saving coming out of the support desk rather than the network — a very good trade for most households.

Still unsure after reading this?

Ring us and we will go through it with you. Nothing is offered for sale at any point.

020 3896 5248This number is for guidance and information only. We sell nothing, arrange nothing and act for no network. Ring it if anything on these pages is unclear.
Our position. teesrition is an independent information service for mobile customers in the United Kingdom. We are not a mobile network. We have no affiliation with, endorsement from, appointment by or connection to Three, EE, O2, Vodafone, Sky Mobile, Tesco Mobile or any other provider, and no commercial arrangement with any of them. We do not sell, supply, arrange or broker SIM cards, contracts, handsets or services of any kind, and we take no commission from anybody. Everything here is general information; a provider's own current terms always take precedence.

Ring us if these pages do not cover it

We hold no arrangement with any network, take no commission and sell nothing at all. If your question is not answered here, telephone and ask.

020 3896 5248 Guidance and information only. We sell nothing, arrange nothing and act for no network.

Our position. teesrition is an independent information service for mobile customers in the United Kingdom. We are not a mobile network. We have no affiliation with, endorsement from, appointment by or connection to Three, EE, O2, Vodafone, Sky Mobile, Tesco Mobile or any other provider, and no commercial arrangement with any of them. We do not sell, supply, arrange or broker SIM cards, contracts, handsets or services of any kind, and we take no commission from anybody. Everything here is general information; a provider's own current terms always take precedence.

© teesrition. Network names belong to their owners and appear only to identify the services described.

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